Recently, some members of the Box Lake team attended the Kentucky Bankers Association Regulators Forum…
Break Fix vs. Managed Services – Which is Best?
Break Fix
Break Fix IT support is exactly what it sounds like – something breaks, and you find someone to come fix it. Technicians are paid an hourly rate, and only fix the immediate problem at hand.
Pros
- Easier to outsource if you already have IT personnel
- Affordable if you have very few issues or low reliance on technology
Cons
- Lack of non-business hour support, or increased cost
- Increased downtime, costing your business more
- IT professional is unfamiliar with your business’s IT infrastructure
Managed Services
Managed services provide a more hands-on approach to IT support. These are often billed on a monthly basis, but you get proactive support. Many managed service providers (MSPs) have different levels of support agreements available to meet many different business needs.
Pros
- Proactive approach, causing decreased downtime
- 24/7 support
- Customizable support options
- Technicians more familiar with your IT needs
Cons
- Recurring expense
Which is Best?
Ultimately, the best option depends on your business needs. However, the managed services model is becoming increasingly popular for many businesses due to its reliability and preventative nature.
Box Lake Networks Managed Services
Box Lake Networks is a managed service provider located in central Kentucky, minutes outside of Lexington. We specialize in helping small and medium sized businesses meet their IT needs, keeping them secure and minimizing downtime. Contact us today to learn more about our managed services.
