Managed Services

Our Managed IT Services are designed to provide 24/7 peace of mind and free up your time to focus on the most important parts of your business. With a managed service solution from Box Lake, we provide all the functions of an internal IT department for an affordable monthly rate.

Total Managed IT Services

Companies with limited IT staff and resources can rely on our managed services program for total IT support. We help manage your organization’s complete IT infrastructure and operations from servers and workstations to software, printers, support services, and performance monitoring.

Customized IT Support

We offer customized support services designed for organizations that have IT resources on staff but need additional assistance or don’t have the budget for additional full time resources. These services are specialized to fit your needs and budget.

Network monitoring and support
Data backup and recovery
Email hosting and support
Disaster recovery solutions and virtualization
Managed Wireless
Managed Security

Local Help desk
Proactive Maintenance
License Management
Managed Infrastructure
Desktop Support
Lifecycle and Warranty Management

Totally Customizable

Service levels can be adjusted based on your organizations individual needs, goals, and budget.

The Box Lake Difference

Simple pricing with no hidden fees
On site work included
Kentucky owned and operated
Local help desk with 24×7 support

Remote Monitoring & Maintenance

This 24×7 monitoring service allows BLN to proactively monitor your network and detect problems before they escalate to downtime, data loss or larger problems.

Server & Network Preventative Maintenance

This service allows us to provide preventative maintenance activities to your servers to help prevent problems such as downtime, security breaches and data loss.

Network Device Monitoring

This 24×7 Service includes availability monitoring for network devices such as:
• Local Area IP Devices (routers, switches, firewalls, network printers, etc.)
• Local area network SNMP enabled devices (switches etc.)
• Gateway VPN tunnels

Local Help Desk

Box Lake staffs a local help desk to help remotely troubleshoot your issues. Our help desk provides a valuable service in helping to resolve problems quickly but also provides aid to our onsite engineers by eliminating many troubleshooting steps to provide quick resolutions.

Onsite Support

With a managed service solution, if a problem cannot be solved remotely, our team of technicians will be onsite to resolve the problem at no additional service fee during normal business hours.

Vendor Management

Box Lake will remediate problems with third party vendors and work with the vendor to help pinpoint issues and provide resolutions for your devices and applications.

Virtual CIO

Attend IT committee meetings to present monthly reports
Help create a lifecycle plan for all IT equipment
Monitor warranty information and license terms
Present firewall reporting
Present SIEM reporting
Assist with audits
Discuss policies
Consult on new solutions

Back Up, Disaster Recovery, Business Continuity

Disaster recovery design, implementation, and testing. Implement a back up solution to make sure you are able to recover data crucial to your business. Having the correct DR solution in place will prevent costly business downtime.

Network Security

With data breaches and ransomware attacks occurring daily, security should be a priority in your IT strategy. Box Lake provides a variety of services at a price point for every business to offer peace of mind.

Box Lake Networks is located in Winchester, KY minutes outside of Lexington, KY.