Case Study: JRA Architects – Managed IT for Architecture Firms
JRA Architects, one of Kentucky’s largest architecture and planning firms, relies on Box Lake Networks for proactive managed IT services, seamless office relocations, and rapid disaster recovery. See how our industry-specific expertise helps them meet tight deadlines and maintain flawless technology performance.
Client Background
JRA Architects is one of Kentucky’s largest and most respected architectural and planning firms. With offices in Lexington and Louisville, JRA has overseen more than $1 billion in completed construction across diverse projects, including education facilities, healthcare, commercial spaces, and residential developments. Their planning expertise spans from major college campus master plans to detailed interior design for new and renovated spaces.
The Challenge
As JRA grew and expanded its offices, the firm needed a reliable IT partner that could provide consistent, proactive, and transparent technology support.
Working in a fast-paced industry with tight project deadlines, JRA depends on its technology to perform flawlessly. Any downtime or inefficiency could delay deliverables, impact collaboration, and disrupt client relationships. They required help designing and managing IT infrastructure, ensuring minimal downtime during office relocations, and maintaining smooth operations across multiple locations.
Additionally, the firm wanted a provider who could offer:
- Personalized support — users would know who they’re speaking with when they call.
- Accountability and transparency — clear, consistent cost structures and dependable communication.
- Proactive solutions — preventing IT issues before they disrupt operations.
- Industry-specific understanding — a partner who “speaks the language” of architecture and engineering firms and understands their unique workflows and priorities.
The Solution
Box Lake Networks became an extension of JRA’s team, providing complete managed IT services across both offices. This included:
- Seamless Office Relocations: Successfully relocating and setting up JRA’s Lexington and Louisville offices, designing and supporting the IT infrastructure with minimal downtime.
- Rapid Disaster Recovery: Quickly recovering data and restoring operations within hours after a storage failure.
- Consistent Support Team: Assigning the same engineers to work on JRA’s network consistently, fostering familiarity and trust.
- Proactive IT Management: Implementing solutions to anticipate and address IT challenges before they impact operations.
- Industry-Specific Expertise: Bringing deep experience with architecture and engineering firms, allowing Box Lake to “speak their language” — understanding workflows, project timelines, and technology needs unique to the industry.
The Results
Through Box Lake’s partnership, JRA Architects enjoys:
- Reliable IT Infrastructure: Stable, secure systems that support day-to-day operations.
- Minimal Downtime: Smooth transitions during relocations and fast disaster recovery when needed.
- Personalized Support: Familiar engineers who understand their environment and business goals.
- Industry Alignment: A partner who understands the nuances of architecture and engineering, ensuring solutions that fit their specialized processes and priorities.
- Peace of Mind: With Box Lake handling IT challenges, JRA can stay focused on delivering exceptional architectural and planning services.